Terms of service
Effective Date: 01.09.2025
Welcome to CozyVibe.eu! By accessing or using our website, you agree to abide by these Terms of Use. Please read them carefully before using the site. If you do not agree to these terms, please do not use our services.
Acceptance of Terms
By accessing, browsing, or making a purchase on CozyVibe.eu, you agree to be bound by these Terms of Service, our Privacy Policy, our Refund & Returns Policy, and any other legal notices, guidelines, or terms posted on the site (collectively, the “Policies”).
These Terms apply to all users of the site, including but not limited to visitors, browsers, customers, vendors, merchants, affiliates, and content contributors. If you do not agree to all of the Policies, you should not use this website or purchase our products.
We may update, modify, or replace these Terms of Use at any time at our sole discretion. Any changes will be posted on this page with the updated “Last Revised” date. It is your responsibility to review these Terms periodically for updates.
Your continued access to or use of the website after any changes have been posted constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the website.
Eligibility
You must be at least 18 years of age or the age of majority in your jurisdiction to use this site. If you are under 18, you may only use this site with the involvement and consent of a parent or legal guardian. By accessing or using the site, you represent and warrant that you meet these eligibility requirements and that all information you provide is accurate and truthful.
Use of the Website
You agree not to use this site for any unlawful, fraudulent, abusive, or prohibited purpose. You are strictly prohibited from:
- Violating or attempting to violate the security of the site, including (but not limited to) accessing data not intended for you, breaching authentication or security measures, or probing, scanning, or testing system vulnerabilities.
- Interfering with or disrupting the site’s functionality, servers, or networks.
- Uploading or transmitting viruses, malware, or any other harmful code.
- Using automated systems (including bots, crawlers, or scrapers) to access the site without our prior written consent.
- Infringing upon or violating our intellectual property rights or the rights of others.
Any attempt to engage in such prohibited activities may result in termination of your access to the site, civil and/or criminal liability, and reporting to the relevant law enforcement authorities.
Product Information & Availability
We make every effort to display the colors, images, and details of our products as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the actual product colors, textures, or details.
All prices are listed in euros (EUR) and are subject to change without notice. CozyVibe.eu reserves the right to modify, update, or discontinue any product, service, or price at any time without prior notice.
We also reserve the right to limit the quantities of any products offered and to refuse any order placed with us. Product availability may be limited, and items may sell out without prior notice.
Orders and Payments
We reserve the right to refuse, reject, or cancel any order at our sole discretion, for reasons including but not limited to: product availability, errors in product or pricing information, suspected fraud, unauthorized or illegal transactions, or issues identified by our payment processing system. If your order is canceled after payment has been processed, we will issue a full refund to your original payment method.
By submitting your payment details, you represent and warrant that you are legally authorized to use the payment method provided and that the information you provide is accurate and complete. You agree to pay all charges incurred by you or any users of your account and payment method at the prices in effect when such charges are incurred.
We may, in our sole discretion, request additional information or verification before accepting or shipping any order. This may include confirmation of your identity, address, or payment details. Failure to provide requested verification may result in cancellation of your order.
To the fullest extent permitted by law, CozyVibe.eu shall not be liable for any losses, damages, or costs (direct or indirect) arising from any refusal, delay, or cancellation of an order, except for refunding any payments we have received from you in connection with the canceled order.
Intellectual Property
All content available on CozyVibe.eu, including but not limited to text, images, graphics, logos, product descriptions, designs, trademarks, service marks, and other material (collectively, the “Content”), is the property of CozyVibe.eu or our licensors and is protected by copyright, trademark, and other applicable intellectual property laws.
You may access and use the site and its Content for your personal, non-commercial use only. Any reproduction, distribution, modification, transmission, republication, display, or exploitation of the Content, in whole or in part, without prior written consent from CozyVibe.eu or the respective rights holder is strictly prohibited.
Nothing on this site shall be interpreted as granting, by implication, estoppel, or otherwise, any license or right to use any Content or intellectual property displayed on the site without our express prior written permission.
User Content
By submitting, posting, or otherwise making available any reviews, comments, photos, or other content (“User Content”) on CozyVibe.eu, you grant CozyVibe.eu a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, display, and create derivative works from such User Content in any media.
You represent and warrant that:
- You own or have the necessary rights to the User Content you submit.
- Your User Content does not infringe the intellectual property, privacy, or other rights of any third party.
- Your User Content does not contain unlawful, offensive, or misleading material.
CozyVibe.eu reserves the right (but has no obligation) to review, monitor, edit, or remove any User Content at our discretion.
Testimonials & Reviews
By submitting testimonials, product reviews, or feedback on CozyVibe.eu, you agree that such content may be made publicly available on our website, social media channels, or other marketing materials.
You acknowledge that:
- Reviews and testimonials reflect the opinions and experiences of individual users and do not necessarily represent the views of CozyVibe.eu.
- CozyVibe.eu is not responsible for the accuracy, reliability, or content of user reviews or testimonials.
- We may choose to highlight, edit for clarity (without altering the meaning), or remove reviews that violate our guidelines.
Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by CozyVibe.eu. These links are provided for your convenience only. CozyVibe.eu has no control over, and assumes no responsibility for, the content, accuracy, policies, or practices of any third-party websites.
Your interactions with such third-party sites are solely between you and the third party. We encourage you to review the terms and privacy policies of any third-party websites you visit before engaging in any transactions or providing personal information.
CozyVibe.eu shall not be liable for any damages, losses, or issues arising from your use of or reliance on third-party websites or services.
Third-Party Tools & Integrations
We may provide you with access to third-party tools, apps, and integrations (including but not limited to payment gateways, shipping providers, analytics, and marketing platforms) over which we have no control or monitoring.
You acknowledge and agree that:
- Such tools are provided “as is” and “as available,” without any warranties, representations, or conditions of any kind.
- CozyVibe.eu shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
- Any use of third-party tools or services offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms provided by the relevant third-party provider(s).
Third-Party Payment Processors
All payments made through CozyVibe.eu are processed by trusted third-party payment providers (such as PayPal, Stripe, or other payment gateways). By making a purchase, you agree to comply with the terms and policies of the applicable payment processor.
CozyVibe.eu does not collect or store your full payment card details and is not responsible for any errors, delays, declined transactions, security breaches, or losses caused by third-party payment processors. Any disputes related to payment processing should be resolved directly with the payment provider.
Shipping & Delivery
We aim to process and ship orders as quickly as possible. Estimated delivery times are provided for convenience only and are not guaranteed. Actual delivery times may vary depending on factors such as product availability, carrier delays, holidays, customs clearance, and other circumstances beyond our control.
Once an order has been shipped, risk of loss and title for the products pass to you. CozyVibe.eu is not responsible for delays, lost packages, or damages caused by shipping carriers, customs authorities, or circumstances outside our reasonable control.
You are responsible for providing accurate shipping information at checkout. We are not liable for undelivered orders resulting from incorrect or incomplete addresses provided by you.
For international orders, you are responsible for any customs duties, import taxes, or fees imposed by your country. These additional costs are not included in the product price or shipping charges and must be paid by the recipient.
Limitation of Liability
To the fullest extent permitted by law, CozyVibe.eu shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities, arising from or related to your use of our website, products, or services.
Our total liability for any claim, whether in contract, tort (including negligence), or otherwise, shall be strictly limited to the amount actually paid by you for the product or service giving rise to the claim.
Indemnification
You agree to indemnify, defend, and hold harmless CozyVibe.eu, its affiliates, partners, officers, directors, employees, agents, and licensors from and against any and all claims, demands, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:
- Your use of the website or services;
- Your breach or alleged breach of these Terms of Use;
- Your violation of any law or third-party rights; or
- Any content or materials you submit, upload, or share through the website.
CozyVibe.eu reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification, in which case you agree to cooperate with our defense.
Termination
CozyVibe.eu reserves the right, at its sole discretion, to suspend, restrict, or terminate your access to the website and services at any time, without prior notice or liability, including (but not limited to) cases where we believe you have violated these Terms of Use, engaged in fraudulent or unlawful activity, or otherwise acted in a manner harmful to CozyVibe.eu, our customers, or partners.
Upon termination, your right to use the site will immediately cease. Any obligations or liabilities incurred prior to termination (including payment obligations and indemnification duties) shall survive the termination of these Terms.
Governing Law & Jurisdiction
These Terms of Use and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of Germany, without regard to conflict of law principles.
If you are a consumer residing in the European Union, you will also benefit from any mandatory provisions of consumer protection law in your country of residence.
You agree that the courts of Germany shall have exclusive jurisdiction over any legal action or proceeding arising from your use of the website or purchase of products from CozyVibe.eu, unless applicable consumer protection law requires otherwise.